Question 1

What infrastructure requirements are needed for deployment?

Accepted Answer

Ludus Enterprise requires Kubernetes (EKS or GKE), a PostgreSQL-compatible database, object storage (S3 or GCS), and connection to a cloud-based inference engine such as Vertex or Bedrock. We provide Terraform modules that automatically provision all required resources. Minimum recommended specs vary by team size - we'll help you size appropriately during onboarding.

Question 2

Can Ludus be deployed in an air-gapped environment?

Accepted Answer

Yes, we fully support air-gapped deployments. While we use cloud-native inference providers by default, for air-gapped environments we support custom models via proxies such as LiteLLM. No external network connectivity is required after initial setup.

Question 3

How long does deployment typically take?

Accepted Answer

Standard deployments go live within 24 hours of receiving your pilot package. If you're adding a custom knowledge base tailored to your codebase, plan for 5-10 business days. We handle the infrastructure—you just run our Terraform modules.

Question 4

What support is included with the enterprise license?

Accepted Answer

Enterprise licenses include 10 monthly hours of custom feature development, priority email support with 48-hour response SLA, and deployment & integration support. We also provide comprehensive documentation and deployment guides.

Question 5

Can you integrate with our custom Unreal Engine build?

Accepted Answer

Yes, we can create custom knowledge bases built on your proprietary C++ codebase and custom engine modifications. This allows Ludus to understand your specific architecture, plugins, and coding patterns. Custom knowledge base integration is included in the enterprise license.

Question 6

How is licensing managed?

Accepted Answer

You receive license keys when your pilot starts. Keys work online or offline (critical for air-gapped setups). The license includes up to 30 registered users and unlimited Unreal Engine projects.

Question 7

What happens to our data?

Accepted Answer

With enterprise deployment, all data stays on your infrastructure. We have no access to your code, conversations, or project data. Usage analytics can be optionally enabled but only aggregate, anonymized metrics are collected if you choose to share them.

Question 8

Can we start with a pilot before full deployment?

Accepted Answer

Scroll up to the configurator—$1,500/month gets you the full platform with dedicated support.

Question 9

What happens if we decide to stop using Ludus?

Accepted Answer

Clean exit, no lock-in. Give us 30 days notice before your subscription ends. We disable license keys, you uninstall the plugin and delete the deployment from your cloud. Your code, assets, and AI-generated outputs remain yours—we never had access to them anyway. Send us a quick confirmation email and you're done.

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